Training Materials

 TechSmith Screen Capture Codec
Required. TechSmith Screen Capture Codec (TSCC) must be installed to play CONCEIVIUM’s training media files.

 Add BlackBerry User
Shows you how to add a new user to the BlackBerry Enterprise Server.

 Search for BlackBerry Users
Shows you how to search across your enterprise for a specific BlackBerry user.

 Search for BlackBerry User by Server
Shows you how to search by server for a specific BlackBerry user.

 Manage BlackBerry Users
Shows you how to access the management console to administer your BlackBerry users.

 Set Activation Passwords - user management
Shows you how to activate a BlackBerry device.

 Set BlackBerry Password - user management
Shows you how to set or reset a BlackBerry device password.

 Kill/Wipe a BlackBerry - user management
Shows you how to kill or wipe a BlackBerry.

 Resend Service Book - user management
Shows you how to resend the service book to a BlackBerry device.

 Clear Filters - user management
Shows you how to clear filters for a BlackBerry.

 Delete BlackBerry User - user management
Shows you how to delete a BlackBerry user from the BlackBerry Enterprise Server.

 Live Event Viewer
Shows you how to run an event trace for troubleshooting BlackBerry issues.

 Live Message Trace
Shows you how to run a trace for a message for troubleshooting BlackBerry issues.

 Send a PIN Message
Shows you how to send a PIN message to a BlackBerry user.

 View BlackBerry Events
Shows you how to view the list of events for your BlackBerry enterprise.

 View Carrier Status
Shows you how to see the status of your carriers.